Returns & Exchanges

At Balaji Incense, we strive for your complete satisfaction with our aromatic products. If you are not entirely pleased with your purchase, we offer a 30-day return window for unused and unopened items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for the return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Carefully pack the unused incense sticks or holders in their original boxes to prevent damage during transit, ensuring all seals remain intact.

• 3.
  Ship the Items

  Affix the provided return label or ship the package to our warehouse address using a trackable courier service of your choice.

• 4.
  Quality Check & Refund

  Once our team inspects the returned items for quality standards, we will process your refund or exchange within 5-7 business days.